Director of Operations

About us
CTA is a not-for-profit progressive technology group that provides advanced data tools to a wide array of users across advocacy, non-profit, and organizing spaces. CTA uplevels our partners' program impact by unlocking the potential of their data, using software and data engineering, and removing barriers to entry. We are a small team of engineers, data practitioners, product managers, and strategists creating great technology for progressive change.

Job Description

We are seeking a multi-talented and dynamic Director of Operations to oversee and optimize the operational functions of our growing startup. This unique role combines strategic planning with hands-on execution, ensuring our day-to-day operations run smoothly and helping to grow our business. The ideal candidate will possess a strong understanding of operational efficiency and be comfortable wearing multiple hats in a fast-paced environment. 

Key Responsibilities:

Operations:

• Operational Strategy and Execution:

  • Develop and implement efficient operational systems to streamline business processes and improve productivity across the company.

  • Oversee day-to-day operations including HR, legal, finance, and logistics, ensuring effective resource allocation, team coordination, and operational efficiency.

  • Lead operational planning, including budget management, vendor relationships, and logistics coordination.

  • Identify bottlenecks and areas for improvement, implementing solutions that enhance scalability.

• Team Leadership:

  • Manage cross-functional teams, ensuring alignment between departments like sales, marketing, product development, and customer support.

  • Recruit, train, and mentor staff, fostering a culture of accountability and continuous improvement.

• Metrics and Reporting:

• Set and monitor key operational performance indicators (KPIs) to ensure that the company is achieving its business goals.

• Regularly report on operational performance and provide recommendations for optimizing processes.

• Legal
  • Ensure CTA remains compliant with all state and federal regulations 
  • Coordinate with CTA's legal team and manage all contracting processes
• HR
  • Direct all internal human resource functions including ensuring compliance with state and federal regulations 
    
  • Work collaboratively with leadership to foster a collaborative and inclusive working environment for our team 
  • Manage and process all benefits and ensure compliance 
  • Facilitate hiring processes 
• Financial Management
  • Manage accounts payable/receivable and payroll from start to finish, providing transparency and reporting to the CEO and COO
  • Monitor and report on cashflow, projections, benefits, and other key financial health features 
  • Work closely with our accounting/bookkeeping team to ensure accounting software is always up to date and all reporting is readily available
  • Implement and ensure proper financial controls 

• Events
  • Manage travel and event planning for in-person meetings and events

Community Tech Alliance believes strongly that:

• Inclusive teams are strongest, and supportive work environments take investment, intentionality, and openness

• Empathy is the cornerstone of building smart technology solutions

• All team members should take ownership of the project and the team’s development

• Iteration is key, and smart solutions require action, not perfection

• Nothing great has been built without making mistakes and learning from them

As our Director of Operations, you should have:

• Experience:

  • 6+ years of experience in operations, ideally within a startup, campaign, or high-growth environment.

  • Proven experience managing operations with a track record of optimizing processes and driving successful marketing initiatives.

• Skills:

  • Strong leadership and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

  • Deep understanding of operations strategies and compliance standards

  • Excellent analytical skills with the ability to use data to drive decision-making and improve business outcomes.

  • Proficiency with marketing tools (e.g., HubSpot, Google Analytics) and operational software (e.g., project management tools like Jira, Asana, or Monday).

• Personal attributes:
• Strong problem-solving skills and a hands-on approach to tackling challenges.
• Entrepreneurial mindset, comfortable in a fast-paced, high-growth environment.
• Strong communicator and collaborator, with the ability to align diverse teams around common goals.
• Adaptable and open to new ideas, with a proactive approach to process improvement.
• It would be great if you had:
  • Experience in politics, campaigns, or labor organizations.

We use things like:

• Google Workspace

• Xero accounting software

• Gusto people platform

• HubSpot sales platform

• Dropbox Sign for legal forms

We don’t expect every applicant to know or have worked with every technology we’ve listed, so we urge you to apply if you’re interested, and some of the above apply to you.

Location

Washington D.C.

Physical Demands

The physical demands here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Ability to sit at a computer monitor for extended periods of time
• Ability to physically retrieve and open paper mail

Salary and Benefits

Salary and title commensurate with experience. Salary starting at $120,000 annually.

We are a remote-first organization, so we provide equipment reimbursement. We offer a competitive compensation salary and benefits package, including:

• Generous healthcare, vision & dental insurance for employees

• Matching 401(k) contributions

• Generous paid time off (PTO)

• Generous holiday schedule

• Paid family leave

Community Tech Alliance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.